Privacy Policy

This policy explains, in plain English, what data PropM8 collects when you use our property reports, why we collect it, and how you can ask us to see or delete it. PropM8 is run by PropM8 Ltd (company number 17101112).

1. The address you look up

When you ask for a report, the address or postcode you enter is sent to our report engine, which queries public UK data sources to build the report. The results are stored so that you can re-open the report later using its share link, and, if you are signed in, so it appears in your history.

2. Your email address

We use your email in two ways. If you sign in, we send a one-time magic link to that address so you can access your account without a password. If you give us your email while generating a report, we use it to send you a copy of that report and the occasional follow-up (for example, a nudge if you started a report but did not finish). You do not have to give an email to view a report on screen.

3. Where the report facts come from

The information in a report is drawn from public UK government registers and open data, including HM Land Registry, the EPC register, the Environment Agency, Companies House, and local planning data. PropM8 gathers and summarises what these sources publish. We do not add facts about you beyond what you give us and what these public sources contain.

4. Where your data is stored

Reports, the addresses you looked up, and account details are stored on Supabase, our database and authentication provider. Emails we send you (such as a report copy or a magic link) are delivered through our email provider. If and when payments go live, card details are handled by our payment provider and are never stored by us.

5. Analytics and advertising

Where enabled, we use PostHog to understand how the site is used so we can improve it, and a Meta (Facebook) pixel and its Conversions API to measure how well our advertising works. If these are not switched on, no data is shared with them. We do not sell your personal data to anyone.

6. How long we keep it

Reports and the addresses you looked up are kept for as long as your share link needs to work, so that you can re-open a report months later. Account details are kept while your account exists. Ask us to delete any of it and we will, which removes the report and its share link. We keep a record of the valuation figures we published, with the address stripped of anything identifying you, so we can measure our own accuracy against real sales; that record is about our estimates, not about you.

7. Using PropM8 through an AI assistant

PropM8 offers a connector that lets an AI assistant, such as Claude or ChatGPT, run a valuation or read a Scan you already own. It needs no account and reads nothing from your assistant: the address you ask about, and a share token if you give one, are all that reach us. We never receive your conversation. The assistant is a separate company and its own privacy policy covers what it does with your chat.

8. Seeing or deleting your data

You can ask us for a copy of the data we hold about you, or ask us to delete it, at any time. Email us at hello@propm8.co.uk and we will sort it out.

9. Contact

Any questions about this policy or your data: hello@propm8.co.uk.